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Information for refugees and refugee workers

Schriftzug Welcome to Germany vor einer Karte von Europa, in der Deutschland hervorgehoben ist
Information for refugees and refugee workers
This website addresses to people and institutions, who support asylum seekers and directly to refugees as well. We can help on topics, such as rip off, consumer rights, problems with solicitors, problems with contracts…
Tips and tricks on Facebook
Der Facebook-Kanal WEBiTIPP der Verbraucherzentrale

You are new to Germany and want to avoid problems and difficulties as a consumer? Our Facebook-channel WEBiTIPP offers live-information, tips and tricks in Arabic and German.

Videos

What do I have to watch out for when opening a bank account? What are the hidden costs of a mobile phone contract ? What do I do if I receive a reminder? What's important when I move into a new flat?

These and other questions are answered by Hadnet Tesfai and Firas Alshater on behalf of the Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband), to protect refugees in the everyday life of a consumer and help them to get along.

If you want to watch the videos offline, you can download them with subtitles.

Buying food (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Mobile phone contract (Arabic audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Leisure activities (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Personal liability insurance (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

First own flat (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Bank account (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

General Credit Protection Agency and collection (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Copyright law (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Online-Shopping (Arabic audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Saving money in the flat (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Buying halal (German audio)

Load video: Only when you click on "Show content" will a connection to YouTube be established and data will be transmitted there. Here you will find its information on data processing.

Going to a consultation with a refugee

Things you need to know as a helper, before coming to us with a supervised refugee.

Language barriers

Especially asylum seekers should know: For legal reasons we can provide our legal consultations  only in German, to avoid any misunderstandings.
People who come to us should therefore have sufficient knowledge of the German language or should bring a full-age translator.

Topics

Our range of topics is comparatively diversified. Nevertheless, there are always misunderstandings, which topics we cannot help you with, for example,  labour law, asylum law or social law.

Please inform yourself about the matters we can help with our topic overview before.

It can be helpful to take a look at the tips on this site to find some answers.

Furthermore, we offer a multilingual flyer (German, English, Arabic and Farsi) for download, which introduces ourselves and our work.

Making contact

The best way to get in contact with us about your or your client’s matter is via mail or telephone.
This way we can avoid unnecessary ways and misunderstandings.